IVC Software Support – 1 Year Plan

The IVC Software Support Plan provides one year of extended technical assistance and software maintenance for mission-critical video systems used in hazardous environments. Designed for industrial operators and system administrators, this plan ensures your IVC software remains up-to-date and supported throughout the year.

Subscribers receive 10 hours of expert help desk access via email or phone for troubleshooting, configuration, and operational questions. This plan also includes all software updates and necessary revisions released during the contract period, ensuring system compatibility, performance improvements, and cybersecurity readiness.

Key Features:

✅ 1-Year Extended Software Support
✅ 10 Hours of Technical Support (Email or Phone)
✅ Software Revisions and Upgrades Included
✅ Optimized for IVC Relay Server and VSS Systems
✅ Industrial-Grade Support for Hazardous-Area Applications
✅ Ideal for SCADA-integrated Camera Networks
✅ Fast Help Desk Response for Operational Continuity
✅ Ensures Regulatory and System Compatibility

Certifications & Compliance:

🔗 Help Desk – Direct access to trained IVC specialists
🔗 Software Upgrades – Continuous update coverage
🔗 SCADA Integration Assurance – Keeps integrations stable

Applications of IVC Software Support:

🔹 Oil & Gas
🔹 Chemical Plants
🔹 Mining
🔹 Labs
🔹 Manufacturing

What’s in the Box?

📦 1x 12-Month Software Support Contract (Digital)
📦 1x 10-Hour Help Desk Access Package
📦 1x Software Upgrade & Maintenance Coverage

Ordering & Shipping Details

📦 Lead Time: Immediate (Digital Delivery)
📍 Shipping Terms: License via Email Worldwide
💳 Payment Options: Credit Card, PayPal, Net 30 Terms

FAQs:

What is included in the 10-hour support package?
You receive up to 10 hours of help desk support via phone or email during the 12-month term.

Does this plan include new software versions?
Yes, all revisions and upgrades released during your contract are included.

Is this support only for Relay Server?
No, it applies to all supported IVC software products including VSS and integrated systems.

How do I access the help desk?
Support contact details are provided upon license activation via email.