Shipping & Delivery

Here's the honest answer: it depends on your specific order, and we'd rather tell you that than quote a number we can't stand behind.

We ship certified equipment directly to your site — often routed from the point closest to you, to get it there faster. Transit time varies with the product, its availability, and the shipping method on your order. Some orders move quickly; specialized or international equipment can take longer.

If your timeline is critical, tell us before you order. We'll give you a realistic delivery window for your exact product instead of a generic promise — and if there's a faster path, we'll find it.

When your item ships, we send a shipping confirmation with carrier-specific tracking — typically within 24 hours of the item leaving the warehouse. Place an order Monday night and it ships Tuesday morning, and you'll usually have tracking by Tuesday evening or Wednesday morning.

Most orders ship via UPS, though we also use FedEx, USPS, and OnTrac depending on the item and destination.

Not every item sits in stock in every location at all times. When that happens, we do whatever gets everything to you fastest — sometimes that means splitting your order and shipping items as they're ready, sometimes consolidating to one location and sending it together.

We offer free shipping to your location wherever we can. When we can't, you'll see the shipping cost clearly in your cart before you place the order — no surprise charges after the fact.

For most domestic orders there's no separate service fee from us. Certain situations may carry additional costs (for example, specialized handling or international requirements); when that applies, we confirm any charge with you before we bill your account or ship the product.

We do our best to ship worldwide. A few things to know before you order internationally:

• Pricing is in US dollars.For conversions, use a currency converter of your choice.
• Duties, taxes, and brokerage feesdue at delivery are the responsibility of the receiving customer. We can't mark shipments as a "gift" or alter declared values on packing slips.
• Processing time:international orders may need 3–5 business days or more of additional processing before shipment, since we sometimes consolidate items to one location first.
• Carrier:when "Fast International Shipping" is selected, we ship via a carrier of our choice (USPS, DHL, or UPS), with typical transit of 3–5 business days once shipped.
• Brand restrictions:some manufacturers restrict shipping to certain destinations. If you're visiting the US, we can ship to your hotel or a UPS store for pickup.

If you'd like international shipping and handling confirmed before you commit, contact us anytime — any required charges are confirmed with you first.

If your delivery window is tight — a turnaround, a scheduled inspection, a shift that starts before the equipment can wait — talk to us first. We'll tell you honestly what's possible for your specific order before you commit, rather than leave you chasing tracking after the fact.

Call 832-699-6726, or reach our team by email or chat.